Privacy Policy
Last updated 22 January 2024:
Hopelapp ("the Company", "we", "our" or "us") values the privacy of individuals using our website, mobile application (the "Application") and related services (collectively, the "Service"). This Privacy Policy (the "Policy") describes the information we collect from visitors, users and other individuals accessing or using the Service ("Users", "you" or "your"), how we use and disclose this information, and the measures we take to protect this information. By using the Service, you consent to the privacy practices described in this Policy.
This Policy is incorporated into and subject to the Hopelapp Terms of Use. Capitalized terms used but not defined in this Policy have the meaning given to them in the Terms of Use.
Hopelapp ("the Company", "we", "our" or "us") values the privacy of individuals using our website, mobile application (the "Application") and related services (collectively, the "Service"). This Privacy Policy (the "Policy") describes the information we collect from visitors, users and other individuals accessing or using the Service ("Users", "you" or "your"), how we use and disclose this information, and the measures we take to protect this information. By using the Service, you consent to the privacy practices described in this Policy.
This Policy is incorporated into and subject to the Hopelapp Terms of Use. Capitalized terms used but not defined in this Policy have the meaning given to them in the Terms of Use.
1. Information We Collect
Personal Information You Provide to Us When using the Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to, your name, email address, postal address, phone number, other contact and demographic information, password and security information, and payment information. All payment information is stored by our payment processor, and you should review their privacy policies and contact them directly for any questions. You may provide Personal Information when registering for an account, using the Service, making purchases on the Service, contacting customer service, or any other communication with us. All Personal Information you provide must be true, complete, and accurate, and you must notify us of any changes to such Personal Information.
Information Collected Automatically We collect information about how you access and interact with the Service, such as device type, IP address, operating system, browser type, referral URLs, activity on our website, device ID, access dates and times, location information, and other system activity. We may collect certain information automatically using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. This information is primarily needed to maintain the security and operation of our services, as well as for our internal analytics and reporting. For example, we may use the information collected to better understand traffic trends on the website and optimize the user experience.
Information Collected from the Application If you use our Application, we may request access or permission to track location-based information from your mobile device, either continuously or while using the Application, to provide location-based services. We may also request access or permission to certain features of your mobile device, including the camera, storage, photos, and other features. Additionally, we may request permission to send push notifications regarding your account or the Application. If you wish to change our access or permissions or refuse push notifications, you can disable these features in your device settings.
2. How We Use Your Information
Provide, Maintain, and Improve the Service We may use your information to: facilitate the creation and securing of your account provide customer service send confirmations, updates, security alerts, and support and administrative messages detect and prevent fraud operate, protect, and optimize the Service and your experience, including performing analytics and research, resolving issues, and protecting against errors personalize and improve the Service monitor and analyze usage and trends, and measure the effectiveness of the Service develop new features
Share Your Information If you use our Service, you authorize us to share information: that you ask us to disclose to others with our business partners, third-party service providers, and consultants who perform services on our behalf or help us provide our services, such as accounting, management, technical, marketing, or analytic services if we are legally required to do so, or if we believe in good faith that such action is necessary to comply with local, state, or federal laws, or to respond to a court order, subpoena, or governmental or judicial warrant, or in the event of a bankruptcy proceeding if we believe in good faith that it is reasonably necessary or appropriate to protect the rights, property, or safety of us, our users, our employees, copyright owners, third parties, or the public, including without limitation to protect us or our users from fraudulent, abusive, inappropriate, or illegal use of our Service to enforce or apply this Policy, our Terms of Use, or our other policies or agreements in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition, or in any other situation where information may be disclosed or transferred as an asset of our business Nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your consent. This Policy does not restrict our collection and use of aggregated or de-identified information.
Links to Third-Party Sites and Services The Service may contain links to other websites. We are not responsible for the practices employed by websites or services linked to the Service, nor the information or content contained therein. Please note that when you use a link to go from the Service to another website, this Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our Service, are subject to that third party's own rules and policies. Please read those rules and policies before proceeding.
3. How We Protect Your Information
We take measures to protect your information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please note, however, that despite our efforts, no security measure is perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse. To protect the confidentiality of information stored in your account, you should keep your password confidential and not disclose it to others. You are responsible for all uses of the Service by anyone using your password. Please notify us immediately if you believe your password has been misused. We will retain your Personal Information only for as long as necessary for your use of the Service and/or the provision of the Service, unless a longer retention period is required or permitted by law (e.g., for regulatory purposes).
4. International Data Transfers
The personal information we collect from you may be stored and processed in any country where we have operations or where we engage service providers. We may transfer your personal information to recipients in countries other than the country in which the personal information was originally collected, including the United States, where data protection laws may differ from those in the country where you reside. By providing us with your data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
5. Policy Changes and Updates
We reserve the right to modify this Policy, and your continued use of the Service after such changes indicates your acceptance.
Contact: For any questions, contact us at support@hopelapp.com.